Warranty Policy
1. Warranty Coverage
- Product Warranty: From the date of purchase, all products on LifeNestly are covered for a period of 360 days for non-human-induced quality issues. During this period, we provide free repair or replacement for any manufacturing defects within the product itself.
- Accessory Warranty: Accessories that accompany our products (such as wheels, seats, canopies, and other supplementary parts) come with a 180-day warranty covering non-human-induced issues.
2. Exclusions from Warranty Coverage
- Normal Wear and Tear: Normal wear from daily use (e.g., surface scratches, fabric fading, or tire wear) is not covered by the warranty.
- Damage from Human Factors: Damage resulting from improper use, accidents, or negligence (such as overloading, impacts, drops, etc.) is excluded from the warranty.
- Incorrect Usage: The warranty is void if the product is not used or maintained according to the user manual or official instructions.
3. Warranty Claim Process
- Contact Customer Service: If you experience any quality issues, please contact our customer service team promptly. Be prepared to provide proof of purchase, a description of the issue, and relevant photos to start the warranty process.
- Issue Confirmation and Processing: Our support team will review your claim. If the issue is confirmed to be under warranty, we will arrange for repair or replacement.
- Repair or Replacement Procedure: Depending on the nature of the issue, you may be asked to return the product for repair, or you may receive replacement parts or a new unit.
4. Repair or Replacement Time
- Efficient Processing: Once a warranty claim is confirmed, we strive to complete repairs or replacements within 7-14 business days. However, the actual time may vary depending on the complexity of repairs and availability of parts.
Customer Support
For further assistance or any questions regarding our warranty policy, feel free to reach out to our customer service team. Your satisfaction with our products and services is our top priority.